Terms & Conditions - Auckland

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  • Photography is permitted within our tour spaces. However, whether filming or audio recording is permitted will be at the discretion of Weta Workshop staff at the time of our tour.

  • We advise you arrive 15 minutes before your tour is due to start.

  • We do not offer refunds or other compensation if you are late and miss your tour time. Customers who wish to rebook their tour must pay the full cost of the new booking. All tours are subject to availability.

By purchasing tickets for a tour and/or workshop (I) agree to the following:

  • It is my responsibility to notify Wētā Workshop if I have sensitive skin or known allergies, I agree and acknowledge that Weta Workshop is not liable for any allergic reactions to any products used in Unleashed,

  • I agree and acknowledge that Wētā Workshop will not be liable for any injuries that may occur in Unleashed,

  • I will abide by all rules and policies stipulated by Weta Workshop and its representatives, including those displayed around Unleashed.

  • I will not take video or audio recordings inside Unleashed without the express consent of the Wētā Workshop staff. Weta Workshop reserves the right to check recording devices brought into its tour spaces, including, but not limited to, smartphones.

  • I will not touch anything inside the Unleashed without the express permission of a Wētā Workshop staff member.

  • I will not remove anything from Unleashed. I will not deface any Wētā Workshop property or items on display. 

  • I give permission for Wētā Workshop to photograph or record my image at any time for security purposes or for use in marketing materials.

  • Wētā Workshop reserves the right to reasonably refuse entry with no refund given.

  • Wētā Workshop reserves the right to request you leave Unleashed due to disruptive behaviour, including but not limited to, verbal attacks on Wētā Workshop staff and/or other visitors to Unleashed.

  • Any breach of this agreement may result in my ejection from the tour spaces with no refund given.

CANCELLATION POLICY

  • To cancel an existing booking, please contact us on +64 4 909 4035 or email [email protected] with your booking reference and full name. Please allow up to 48 hours for a response.

  • If cancellation is made within 24 hours of arrival, there is no refund available.

  • If cancellation is made within 48 hours of arrival, we will refund 50% of the total booking price.

  • If a tour is cancelled by Wētā Workshop, we can reschedule your tour to another day that suits you or offer a full refund.

  • Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking.

  • If Unleashed is unable to open due to a force majeure event, for example, Covid-19 restrictions, then you will be provided with a refund.

CHANGING AN EXISTING BOOKING

  • To amend an existing booking, please contact us on +64 4 909 4035 or email [email protected] with your booking reference and full name. Please allow up to 48 hours for a response.

  • All changes subject to availability.

  • If changes are made within 24 hours of arrival, there is no refund available.

  • If changes are made within 48 hours of arrival, we will refund 50% of the difference in booking price.

ACCESSIBILITY

We are continually improving and enhancing our experiences to ensure we can cater for as wide an audience as possible. This includes visually and hearing-impaired visitors, too. We currently hold a silver Be Accessible rating. Because of this, we do not offer discounts to visitors with disabilities.  We do however consider discounts for caregivers and may request suitable supporting documentation or identification, such as a caregiver ID/documentation or a medical note. 

HORROR ELEMENTS

Please note that Wētā Workshop Unleashed includes some horror elements. These may be disturbing for children, or unsuitable for visitors with medical conditions aggravated by fright or stress or lights. Parental guidance is recommended. If you have any concerns please contact [email protected] before your tour departs. 

For guests with sensory processing sensitivity (SPS), comfort tools are welcome.

Additional terms for gift vouchers

  • Experience details can be found on our website tours.wetaworkshop.com.
  • All bookings are subject to availability.
  • Vouchers are not redeemable for cash or to be used in conjunction with any other offer, sale or promotion.
  • Vouchers are not redeemable online. Please contact us on 04 909 4100 or [email protected]
  • The total of this voucher can be used on retail and tour bookings.
  • If the total of this voucher isn't redeemed with 12 months of purchase, we will cancel the remaining balance and the voucher will no longer be available.